The Importance of the Client Journey - Talk

This talk was given at the 2017 Clio Conference. 

Clients experience legal difficulties differently than lawyers. They don't have years of training and experience to shape their expectations, and lawyers that don't consider the client experience end up with unhappy clients, no repeat business, and no referrals. Join Josh Kubicki, Chief Strategy Officer at Seyfarth Shaw LLP, to learn how to shape your clients' journey to benefit you both.